1-866-749-8237 (Toll-Free)

713-313-4357 (xHELP)

Office Hours

Mon - Fri 8AM - 5PM (CST)

Service Requests / Incidents


Academic Technology
Services and technology for advisor/faculty and student collaboration, classroom/lab learning, audio visual, and video conferencing, web streaming and more.

Banner & myTSUweb
Request support, account management, student and employee portal, document management, training and reporting, and more.

Computers, Hardware & Printing
Request quotes for new computer hardware, request troubleshooting to current hardware, printing troubleshooting, and more.

IT Security
Request services that ensure your software, applications and hardware are safe and secure.

Network, Internet & Wireless
Request service and hardware support for maintaining connections to the university network, wireless internet, VPN and more.

PC-Login, eMail & Webmail
Access university systems, troubleshoot forgotten passwords / direct to self-service password reset, setup email synchronization with mobile devices, request long distance code and more.

Project Management and Consulting
Request project management services and consultation to assist in planning, coordination, and management of your current and future IT-related projects.

Servers & Backups
Understand available data storage options, request additional storage, backup and restore enterprise data, request file folders and permissions, and more.

Software & Applications
Request for installation or download of TSU software and applications, software related support and troubleshooting.

Support & Training
Request for all IT support services, Desktop services and troubleshooting, training on university-owned technology, computers, mobile devices and software.

Request services for voice, data, and unified communications.

Websites & Content Management
Request services related to the university content management system, mobile application development, MyTSU Web Portal, web applications and websites.